1. Returns and Responsibility

• All hired items must be returned in the same condition as received, by the agreed return date.
• You are responsible for any loss, theft, or damage to hired items during the booking period.
• Items returned late may incur additional fees. Items not returned within 14 days of the due date may be considered lost and charged accordingly.
• If items are damaged or lost, you may be charged a repair or replacement fee, up to the full value of the item.

2. Insurance and Liability

• If you are hiring items for use at a non-SU event, you are required to hold Public Liability Insurance covering the use of hired equipment.
• SU Australia is not liable for any injury, damage, or loss arising from the use or misuse of hired items.
• You agree to indemnify SU Australia against all claims or costs resulting from your use of hired items.

3. Cancellations and Refunds

• All bookings are final once confirmed. Please review your booking carefully before proceeding.
• Cancellations made more than 7 days prior to the booking may be eligible for a refund (minus any administrative fees).
• Cancellations made within 7 days of the booking date are non-refundable unless agreed otherwise in writing.
• SU Australia understands that unexpected situations can arise. We will work with you to assess your circumstances and may waive fees or cancel bookings where appropriate, at our discretion.

4. Acceptance of Terms

• You must accept these terms before placing a booking.
• By ticking the checkbox at checkout and completing your booking, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.